Privacy Policy for Volinq
Last Updated: June 2026
1. Introduction
Welcome to Volinq. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our application.
2. Data We Collect
We may collect, use, store and transfer different kinds of personal data about you, including:
- Identity Data: First name, last name, username, Date of Birth.
- Contact Data: Email address and telephone numbers.
- Financial Data: Bank Verification Number (BVN) and virtual account details.
- Transaction Data: Details about payments to and from you.
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new customer.
- To process and deliver your orders (e.g., funding, VTU, gift cards).
- To manage our relationship with you.
- To verify your identity (KYC) for financial compliance.
Privacy Policy
Last Updated: June 2026
4. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
Welcome to Volinq. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our premium application.
5. Your Legal Rights (Data Deletion)
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to request erasure of your personal data.
If you wish to delete your account and all associated personal data from Volinq, you can submit a deletion request via our dedicated data deletion portal.
Request Account Deletion1. The Data We Collect About You
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: First name, last name, username or similar identifier, and Date of Birth.
- Contact Data: Email address and telephone numbers.
- Financial Data: Bank Verification Number (BVN) and virtual account details necessary for funding.
- Transaction Data: Details about payments to and from you and other details of services (VTU, Giftcards) you have purchased from us.
- Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting.
6. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at: support@volinq.com
2. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new customer and verify your identity (KYC).
- To process and deliver your orders (e.g., funding, VTU, gift cards).
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- To prevent and detect fraud or other illegal activities.
3. Data Security
We have put in place appropriate and premium security measures (such as AES-256 Bit Encryption) to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
4. Your Legal Rights & Account Deletion
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request erasure of your personal data.
Requesting Account & Data Deletion
If you wish to permanently delete your account and all associated personal data from Volinq, you can submit a deletion request via our dedicated data deletion portal. We are committed to full compliance with Google Play Store data safety requirements.
Go to Account Deletion Portal5. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact our 24/7 Support Desk:
Email: support@volinq.com
WhatsApp: +234 813 435 6855